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Terms of service

Welcome to Mercy’s Hair Extensions. By accessing or using www.mercyshairextensions.com you agree to these Terms of Service. Please read carefully before purchasing or engaging with our services.

1. Product Exchange Policy

We only replace items that are defective or damaged. To request an exchange:

2. General Exchange Policy

  • Exchanges must be requested within 7 days of receiving your order.

  • Items must be in original, unused condition, with intact seals and packaging.

  • Products may only be exchanged for items of equal or greater value.

  • Customers are responsible for all shipping costs associated with exchanges.

  • No refunds  all sales are final.

3. Shipping Returns

  • Contact us first at sales@mercyshairextensions.com to request a return.

  • You are responsible for return shipping; shipping costs are non-refundable.

  • For valuable items, use trackable shipping or insurance; we are not responsible for lost or untracked packages.

  • Estimated delivery times are provided by carriers and cannot be guaranteed.

4. Back Orders & Turnaround Time

  • Backorders take 2–10 business days, up to 15 in special cases.

  • You will be notified by email if your order is on backorder and can choose to cancel or proceed.

  • Orders are processed the next business day after payment clearance.

  • Once processed, orders cannot be canceled unless approved by management.

5. Order Tracking

  • Tracking information is emailed once your order ships.

  • You may track orders via PayPal or your account on our website.

6. Payment Methods

  • Accepted: PayPal, Visa, MasterCard, American Express, Discover, Klarna, and in-person cash.

  • Not accepted: COD, checks, or money orders.

  • All online payments are securely processed via PayPal.

7. Refund Policy

  • All sales are final.

  • Refunds are only provided for defective or damaged items, or as required by law.

8. Disclaimer of Liability

Mercy’s Hair Extensions is not responsible for:

  • Lost or delayed packages due to carriers

  • Estimated delivery times

  • Damage or loss during shipping

9. Changes to Terms

We reserve the right to modify these Terms at any time. Updates will be posted on this page; it is your responsibility to review them periodically.

10. Contact Information

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Merchairextensions