Frequent Ask Questions
Find answers to our most frequently asked questions below. If you don’t see your question here, please email us at mercyshairextension@gmail.com. If we are unavailable, leave us a message and we will respond within 20–36 hours.
Questions
Q: What kind of hair quality can I expect from Mercy’s extensions?
Our extensions are made from 100% raw, virgin human hair that is ethically sourced and completely unprocessed. They contain no synthetic blends, ensuring a soft, natural look that blends seamlessly with your own hair while offering long-lasting quality and durability.
Q: What textures are available?
We offer a variety of textures including straight, wavy, kinky curly (3B/3C, 4A/4C), and natural coils, making it easy to find the perfect match for your natural hair.
Q: Are the wigs and extensions custom-made?
Yes. Our wigs are custom-made with HD lace closures for a seamless, natural finish. Our extensions, including Tape-Ins, Clip-Ins, K-Tips, and I-Tips are professionally crafted for durable, long-lasting installations
Q: How long do the extensions last?
With proper care and maintenance, our extensions can last 2–5 years or even longer.
Q: Can I color or heat-style the hair?
Yes, our hair can be dyed, bleached, straightened, or curled just like your natural hair. For best results and to maintain hair quality, we recommend using a licensed professional stylist.
Q: Do the wigs and extensions blend with natural hair?
Yes. Our extensions are designed to match real hair textures, for example, Mongolian Kinky Curly blends well with 3B/3C curls, while Indian Wavy blends effortlessly with looser curl patterns, giving a natural, seamless finish.
Q: Can I swim with my hair extensions or wig?
You can swim with them, but limit exposure to chlorine and saltwater, which can damage the hair. Always rinse and condition thoroughly afterward to maintain quality.
Q: How do I store my wigs and extensions when not in use?
Store them in a cool, dry place. Use a wig stand or satin bag to maintain shape and prevent tangling.
Q: How do I care for my extensions?
Use sulfate-free shampoo and gentle conditioners, avoid heavy oils, and always detangle with a wide-tooth comb. Store wigs or extensions properly when not in use to maintain their quality and longevity.
Q: Do you offer returns or exchanges?
For hygiene reasons, used hair cannot be returned. However, unused products in their original packaging may be exchanged within 7 days, in line with our return policy.
Q: How can I track my order?
Once your order ships, you will receive an email notification with tracking information so you can monitor delivery. For any questions or assistance, please contact our customer service team.
Q: Can I cancel or modify my order after it has been placed?
Contact our customer service team as soon as possible to cancel or modify your order. Changes may not be possible once the order has been processed or shipped.
Q: Which shipping carrier do you use?
We ship all orders via FedEx to ensure fast and reliable delivery.
Q: How long does delivery take?
Orders are typically delivered within 3–7 business days.
Q: How can I contact you?
📧 Email: mercyshairextension@gmail.com
Response time: within 20–36 hours
