Refund policy
At Mercy’s Hair Extensions, we strive for complete customer satisfaction. If you are not 100% satisfied, we offer exchanges under the following terms:
Returns & Exchanges
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All sales are final. No refunds.
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Products must be exchanged for items of equal or greater value.
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Exchanges must be requested within 7 days of receiving your order.
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Items must be in original, unused condition, with packaging and seal intact. Used, dyed, bleached, modified, or damaged items are not eligible.
Return Process
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Email mercyshairextension@gmail.com to request an exchange.
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Return shipping is paid by the customer and is non-refundable. We recommend trackable shipping for high-value items.
Back Orders & Shipping
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Backorders take 2–10 days, up to 15 business days in special cases. You may cancel or proceed with the backorder before processing.
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Once shipped, a tracking number will be emailed to you. Delivery times are estimated by the courier and are not guaranteed.
Payment Methods
We accept payments via:
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PayPal
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Visa, MasterCard, American Express, Discover
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Klarna
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In-person cash payments (no checks or money orders)
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COD is not accepted
Contact Us
For questions about exchanges or orders, contact:
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Phone: (203) 980-6747
