Privacy policy

At Mercy's Hair Extensions, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, www.mercyshairextensions.com. By using our website, you agree to the terms and practices described in this policy.

1. Information We Collect and Why We Collect It

We collect the following personal information when you interact with our website:

Personal Details: Name, address, phone number, email address
Payment Information: Billing details, payment transactions
Technical Data: Cookies, IP address, browser type, device information

Why We Collect This Information:

To process and ship your orders accurately
To communicate with you regarding your orders, invoices, and promotions
To ensure your experience on our site is smooth and personalized

Your information is never sold or rented to third parties. You can delete your account or any personal data at any time by contacting us at sales@mercyshairextensions.com.

2. Comments and Media

Comments: When you sign up for an account, your name and email address are collected. If you leave comments on blog posts or product inquiries, we store that information for support and communication.
Media: Customer photos or videos wearing our extensions may be uploaded and shared on our site, but only after administrative approval.

3. Cookies

We use cookies to enhance your browsing experience on our site. Cookies allow us to:

Track products you've viewed, for ease of access during future visits
Estimate shipping taxes based on your location
Remember your cart contents while browsing

Here are the types of cookies we use:

Session Cookies: Used for authentication and to track activity within your session.
Persistent Cookies: For remembering your login details and settings across multiple sessions.

You can opt-out of cookies by adjusting your browser settings, but this may limit some functionality of the website.

4. Analytics

We use third-party analytics services like Google Analytics, WooCommerce, and social media platforms (Facebook, Instagram, TikTok, YouTube) to monitor and improve the website's performance.

You can opt out of tracking by unsubscribing or contacting us. For more details, refer to the privacy policies of these services.

5. Data Sharing and Third-Party Services

We share customer information only with trusted third-party services to process payments (e.g., PayPal) or fulfill orders. We do not sell, rent, or share your personal data with other third-party companies for marketing purposes.

If required by law, we may disclose personal data for compliance with legal obligations.

6. Data Retention

We retain your data only as long as necessary to fulfill the purposes for which it was collected.
Contact forms, accounts, and order information are kept until you request deletion.
We keep completed orders indefinitely for record-keeping and legal purposes.
Comments and metadata are retained indefinitely to enable us to approve follow-up comments.

7. Your Rights Over Your Data

As a customer, you have the right to:

Access and Edit: You can view, update, or delete your personal information anytime through your account settings.
Data Deletion: You can request the deletion of your account and personal data via email.
Opt-Out: You may unsubscribe from our promotional emails or SMS marketing at any time by clicking the "unsubscribe" link in our communications or contacting us directly.

8. Data Protection and Security

We take data protection seriously and have implemented security measures to safeguard your information:

Two-Factor Authentication (2FA) for account security.
SSL Encryption to protect data transmitted via our website.
Jetpack Security Monitoring for website integrity.

If a data breach occurs, we will investigate the incident and inform affected users promptly.

9. Where We Send Your Data

We are a U.S.-based company and do not transfer any personal data to Europe. We only ship to Europe currently, but customer data remains protected under U.S. regulations. Your information may be checked through automated spam detection services.

10. Third-Party Data Sources

We may receive analytical data from Google, Facebook, Instagram, TikTok, and YouTube to improve our marketing efforts and user experience on the site. This data helps us understand customer behavior and preferences.

11. Embedded Content from Other Websites

Our website may include embedded content such as videos, images, and articles from third-party websites. These websites may collect data about you, use cookies, or track your interaction with the embedded content. Please review their privacy policies separately.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about our Privacy Policy or data handling practices, please contact us at:

Email: sales@mercyshairextensions.com
Phone: (203) 980-6747
Address: Our physical store is coming soon. Stay tuned for updates.