(203) 980-6747

Privacy & Policy

Who we are

Website: www.mercyshairextensions.com

Mercy’s Hair Extensions is owned and operated by Mercy Plant.  We have been in business since 2009.  We sell premium hair extensions for women.  We are a 100% online store that selling internationally. If any further information, please contact us sales@mercyshairextensions.com .

What personal data we collect and why we collect it

The data we collect is the following: name, address, phone, email, payment transaction details (purchase(s) information), and technical data through cookies.   

Why do we collection this information?

  • Ensure shipping and billing address is correct
  • Phone number incase customer needs to be contacted about their order or shipping issues
  • Email to send invoices, update orders, and send out sales promotions

Customer information is never sold nor rented.  Customers and delete their account or data at anytime via subscription or email.

Comments

When a customer signs up for an account their name and email address is collected.  Also, when subscribers comment on blog posts or have questions about products, that information is stored in the systems until deleted. 

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

 

Media

The media uploaded will be pictures or videos of customers wearing the extensions. These are only posted after administrative approval. 

Contact forms

Contact forms include their name, phone, email address, page url, and subject information.  The forms are stored until the customer/subscriber request to be removed from the system.  We protect client information and privacy secure at all times.

Cookies

We collect, session ID, date, time, page url, remote IP

In this subsection you should list the cookies your web site uses, including those set by your plugins, social media, and analytics. We have provided the cookies which WordPress installs by default.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Analytics

WooCommerce analytics, Yoast analytics, ship station, google analytics, Facebook, Instagram, tik tok, YouTube, jetpack.

Customers can opt out via unsubscribe or email Mercy’s Hair Extensions Team.

In this subsection you should note what analytics package you use, how users can opt out of analytics tracking, and a link to your analytics provider’s privacy policy, if any.

By default WordPress does not collect any analytics data. However, many web hosting accounts collect some anonymous analytics data. You may also have installed a WordPress plugin that provides analytics services. In that case, add information from that plugin here.

Who we share your data with

We share data with paypal payment transactions. If we are required by law to disclose any required information, then will share.  We do not share nor sell any personal data with any other third-party companies.

By default WordPress does not share any personal data with anyone.

How long we retain your data

We currently keep contact forms until the customers request to be unsubscribe.

  • Retain inactive accounts two years
  • Retain active accounts until the customer or admin unsubscribe
  • Retain completed orders no end date

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Customers/subscribers can choose to enter their data / or create an account where they will be able to view their billing/shipping address, orders, & credit card information. They also have the right to change, update, delete, or unsubscribe at any time via their account, unsubscribe button or email request.

Where we send your data

We are a United States based company. We don’t transfer any data to Europe.  We currently only ship packages within Europe.

Visitor comments may be checked through an automated spam detection service.

We collect information about you during the checkout process on our store.

Contact information

For privacy concerns we can be reached at sales@mercyshairextensions.com or 203-980-6747.

How we protect your data

We have two factor authentication on website, social links, SSL security for website, Jetpack security monitoring.

What data breach procedures we have in place

We would begin an internal investigation to determine as well as contact Bluehost, WordPress, and jetpack to begin running scans to see if they can find any issues. 

What third parties we receive data from

We receive analytical data from Google, Facebook, Instagram, Tik Tok, and you tube. 

Industry regulatory disclosure requirements

If we are required by law to disclose information then we might disclose personal information or it will violate our terms and conditions.

 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store account information for xx years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example --

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. Read our privacy policy here.

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